Refund & Chargeback Policy
At The Book Promoters, we strive to provide exceptional publishing and creative services. Due to the nature of our work—customized, time-intensive, and creative—all payments made to us are considered final and non-refundable, except in the rare circumstances outlined below.
Refund Eligibility
We only offer partial or full refunds in the following exceptional cases:
- Duplicate Payment: If you are accidentally charged twice for the same service, we will promptly refund the duplicate amount.
- Service Not Rendered: If we are unable to begin your project within 30 days of the agreed-upon start date and no substantial work has been delivered, you may request a refund.
- Cancelled Projects (Before Start): If you cancel a project before any creative or editorial work has begun, you may be eligible for a partial refund, minus administrative fees (typically 10–15%).
Important: Refunds are not issued for change of mind, delayed feedback, missed deadlines due to client-side delays, or once services (like writing, editing, design, or publishing) have begun.
Non-Refundable Services
The following services are strictly non-refundable under all circumstances:
- Ghostwriting (once writing has started)
- Editing, proofreading, and design once initiated
- ISBN registration, formatting, or publishing packages
- Branding, logos, and visual assets
- Digital marketing and ad spend
- Promotional campaigns (Goodreads, Amazon, etc.)
- Any service with a custom quote or milestone-based payment plan
Chargeback Policy
To protect our agency and contracted professionals, we maintain a zero-tolerance policy on unauthorized chargebacks:
- Fraudulent Chargebacks: Any chargeback filed after receiving deliverables (drafts, designs, edits, formatted files, etc.) will be contested with evidence.
- Dispute Resolution: We urge you to contact us directly at support@thebookpromoters.com to resolve any concerns before initiating disputes with your bank or card provider.
- Legal & Collection Action: In cases of baseless chargebacks, we reserve the right to:
- Submit collections claims
- Pursue legal action for recovery
- Notify credit bureaus and merchant networks
Contact for Disputes or Concerns
Have a billing issue or refund request? Contact us directly: support@thebookpromoters.com
We’re committed to resolving issues professionally, transparently, and fairly.
